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>> FAQ's
before starting treatment |
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>>after starting treatment FAQ's |
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This section is for our online patients who may quickly troubleshoot their
concerns: |
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FAQ's
Before Starting Treatment:
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Answers: |
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1) |
I am not able to sign up online using a
credit card, there is some error.
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Ans: |
There may
be a temporary technical problem. You may choose: |
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a) |
Try again after a while. |
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b) |
Opt for sending the payment alternatively by
Pay Pal or check or money order. |
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c)
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Send us an e-mail giving your
credit card details (Full name as on the card, Card
type (Visa, Master), Card number, expiry date, last
three digits on the back of the card, your delivery
address, telephone number, e-mail, the name of the
disease for which you need treatment and the duration
of treatment you want to opt for.
Please note that we shall handle your credit card
detail confidentially. |
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2) |
I want to send a check or money order or
pay by PAY PAL. |
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Ans: |
The check
may be sent in favor of ‘Homoeopathy India Foundation’
and mailed to our address: |
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3) |
I signed
up for the online treatment, but I have not received a
questionnaire. |
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Ans: |
It takes maximum of one working
day to receive the questionnaire by e-mail. If you
have not received it within 24 hours (except for
Sundays and holidays), please simply send an e-mail
with the order number or Patient Identification Number
in the subject line.
PLEASE CHECK YOUR JUNK/ BULK
MAIL FOLDER TO MAKE SURE THAT THE QUESTIONNAIRE HAS
NOT LANDED UP IN THE SAME. In case the
questionnaire lands up in your junk/bulk mail folder,
please add our e-mail ID to your safe-list to avoid
any inconvenience in future communication. |
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4) |
I have sent a questionnaire
reply but have not received the medicine. |
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Ans: |
Once you send a questionnaire
reply, you will receive an acknowledgement. In case
you have not received an acknowledgement within 24
hours, PLEASE RESEND YOUR QUESTIONNAIRE REPLY.
After receiving the questionnaire reply from you, Dr.
Shah may take about three working days, depending on
the number of patients he has to attend, to process
your case.
It takes about 15 working days to receive medicine
anywhere in the world, after your questionnaire reply
is received. (Germany, Croatia, South Africa, Norway,
face delay due to their custom department related
problem.)
If you have not received medicine within 15 days of
sending the questionnaire reply, please send us an
e-mail with PIN in the subject line. |
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5) |
I want to
send photos of my affected parts. |
| Ans: |
You may send paper photos to our
address in India or digital images by e-mail to
info@askdrshah.com |
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6) |
Can I send reports by e-mail
or fax? |
| Ans: |
Yes, the scanned medical reports may be e-mailed to
info@askdrshah.com
or faxed to
Fax: 91-22-67978290. |
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FAQ's
After Starting Treatment:
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Answers: |
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1) |
I have received the medicine but
I'm not sure of the dose. |
| Ans: |
The dose is written on the medicine
envelope as well as the medicine bottle. Please send
us an e-mail with PIN in the subject line to know
about the dose. |
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2) |
I have taken the medicine and
want to know how do I send an interim progress report. |
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Ans: |
Please send us an e-mail giving the
progress, with PIN in the subject line. |
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3) |
I am about
to complete the first batch of medicine and want to
request more medicine. |
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Ans: |
Please send your progress report
allowing Dr. Shah to decide on the next line of
medication for you.
If your renewal is due, please renew your treatment
at:
www.askdrshah.com/online.htm
If you have already paid for the longer treatment
plan, you have to simply send a progress report, about
two weeks before completing the medicines.
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4) |
I want to
renew my treatment. How do I go about it? |
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Ans: |
If your renewal is due, please renew your treatment
at:
www.askdrshah.com/online.htm
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5) |
I am not able to sign up online using a
credit card, there is some error.
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Ans: |
There may
be a temporary technical problem. You may choose: |
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a) |
Try again after a while. |
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b) |
Opt for sending the payment by
check or money order. |
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c)
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Send us an e-mail giving your
credit card details (Full name as on the card, Card
type (Visa, Master), Card number, expiry date, last
three digits on the back of the card, your delivery
address, telephone number, e-mail, the name of the
disease for which you need treatment and the duration
of treatment you want to opt for.
Please note that we shall handle your credit card
detail confidentially. |
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Top |
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6) |
I want to send a check or money order or
pay by PAY PAL. |
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Ans: |
The check
may be sent in favor of ‘Homoeopathy India Foundation’
and mailed to our address: |
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7) |
I have sent my progress report (feedback) but have not received the further medicines.
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Ans: |
Once you send the progress report (feedback), you will receive an acknowledgement. In case you have not received an acknowledgement within 24 hours,
PLEASE RESEND YOUR
PROGRESS REPORT (FEEDBACK).
After receiving the progress report (feedback) from you, Dr. Shah will re-evaluate your case and the medicines will be sent to you.
It takes about 15 working days to receive medicine anywhere in the world, after your questionnaire reply is received. (Germany, Croatia, South Africa, Norway, face delay due to their custom department related problem.)
If you have not received medicine within 15 days of sending the progress report (feedback), please send us an e-mail with PIN in the subject line. |
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8) |
Can I call
Dr. Shah or his assistants over the phone? |
| Ans: |
Yes. Dr. Shah can be contacted over the phone at his Life Force Center in Mumbai, from 10am to 7.30 pm, Indian Standard Time, from Monday to Friday.
Phone numbers are:
91-22-67978289, 67993242,
67031855, 67030800
Please give your PIN (Patient Identification Number)
to the assistant so that your file may be given to Dr.
Shah before you are connected to him.
You may be asked to call again after a few minutes if
Dr. Shah is busy with other patients.
In case you call out side of the clinic hours, please
leave behind your message on
the answering machine, giving your name and PIN and e-mail.
If Dr. Shah is not available, you may communicate with
his doctor assistant.
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9) |
Is it possible for me to consult Dr Shah in person at his clinic during the course of treatment?
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| Ans: |
Yes. You may see him with a prior appointment. |
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10) |
Can I reach your clinic by e-mail? |
| Ans: |
Yes. Please mail to
info@askdrshah.com. Please do not forget to write you PIN (patient identification number) in the subject line. In case you do not receive a reply to your e-mail within two working days, you are suggested to call our office. |
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11) |
What is your refund policy? |
| Ans: |
Please examine our refund policy at :
www.e-homoeopathy.com/refund.htm |
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12) |
Will I know the name or the ingredients of the medicines? |
| Ans: |
Yes, the medicine pack will come with a prescription. |
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13) |
Are the medicines safe? |
| Ans: |
Homeopathic medicines are considered absolutely safe and harmless for all age groups, including children and pregnant women. |
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14) |
Is it safe to take homeopathic medicines along with other conventional medicine such as for TN, diabetes, high blood pressure, vitamins, etc? |
| Ans: |
Yes. |
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15) |
I have a question not listed above. |
| Ans: |
Please send your question by e-mail to
info@askdrshah.com
or call Dr. Shah’s office as per the details given in
answer No. 8. |
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